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MEMBER QUALITY All firms applying for membership of The National Solicitors’ Network are visited by one of our team of qualified consultants to ensure that they have the requisite skills, capacity and quality awareness to service the work that is referred to them by our clients The majority of our firms also have an existing quality mark (for example, Lexcel, Investors in People). The network also operates a rolling programme of revisiting member firms to re-vet their qualifications for network membership. Network firms also have access to the various quality initiatives run by The National Solicitors’ Network. Previous examples include the (free) provision of an Office Procedures Manual and the adoption of Conveyancing Quality Standards with were drafted in association with several key mortgage lenders. The
network’s
most
recent
initiative
is
Risk
Management,
on
which
topic,
workshops
were
run
in
March
of
this
year. SERVICE LEVEL AGREEMENT In addition to the general quality checks that are undertaken with network members, a specific service level agreement is agreed with each new institutional/corporate client. Members of the Network must sign-off their agreement to adhere to these specific requirements before they are admitted onto any panel created by the Network and before they receive any instructions from the client. Issues covered by the service level agreement include:
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