A Workshop (6 CPD pts) on Risk Management
for members and non-members alike.

  • Leeds, Monday, March 18th

  • Birmingham, March 19th, Tuesday

  • Bristol, Wednesday, March 20th

  • London, Thursday, March 21st
  • The Impact on your Business 
  • Strategic, Operational and Interpersonal Risks 
  • Management and Professional Indemnity 
  • Claims Handling 
  • Creating a Positive Profile 
  • Implementing a continuous Risk Management Strategy 
  • Service Quality Management 
  • Self Assessment 
  • Reducing Professional Indemnity Premiums 
  • The Underwriter Perspective
  • What is a Complaint? 
  • Meeting and Exceeding Expectations 
  • The Role of Management/Partners 
  • The Role of Staff 
  • The Role of the Client 
  • Listening: the Key Skill 
  • Reducing Claims
  • Modern Realities; Future Considerations 
  • The Service Triangle
  • Bureaucracy vs Enthusiasm 
  • Discontinuity Marketing

For more details call Mark Langley-Sowter on 020 7370 0245 (email: mark@tnsn.com)